We have answered some of the most frequently asked questions we receive below, if your question doesn’t appear here please email us at firstname.lastname@example.org – we would love to hear from you!
Where is ele based?
ele is based in Australia however we are truly global and we employ writers, contributors, and photographers from a diverse range of countries and backgrounds. Our audience is also global, we have wonderful readers from all over the world.
Where can I buy ele Magazine?
Our print magazine is a quarterly publication and is available to be purchased directly here or is available at all good newsagents across Australia. A digital version of ele magazine is available on ISSUU, Readly and Magzter.
I have purchased a Magazine subscription, when will it arrive?
Subscriptions start from the next available issue, ele Magazine is published 4 times per year in February, May, August and November.
How long does shipping from the ele SHOP take?
We ship all orders within 48 hours of purchase. Within Australia, shipping is always FREE and is sent by Australia Post Express Shipping. For international customers, shipping is sent by Australia Post Standard Air Freight. Please note that due to COVID-19 there are some expected delays within the shipping network.
Do you purchase travel insurance when you travel?
We always make sure we have travel insurance when we are travelling anywhere outside of our home country of Australia. It isn’t expensive and gives you piece of mind in case the unforeseen happens. Our recommendation is World Nomads travel insurance, we luckily have only had to claim once and it was a simple, painless process.
What products do you recommend using in the kitchen?
While we are big believers that you can use almost any products in the kitchen and still create delicious food, we do have some favourites that we use all of the time. French brand Staub make our favourite cast iron cookware and while their products aren’t cheap they are worth the investment as they will last forever. Same with Mauviel, another of our favourite brands, we use their frypans and stunning copper saucepans and bowls. We also love Le Parfait for storing and preserving jars and even use them for drinking glasses!
Im interested in working with ele, what do I need to do?
Whether you are a freelance writer, photographer, brand or media please visit out Work With ele section to find out how to work with us.