What makes a hotel memorable? For us it is the people, the team behind the brand that makes your stay a seamless and inviting one. The hottest new arrival on the Melbourne hotel, the Quincy, has put their team at the forefront of the brand, selling a brand of hotel stay that feels more like visiting friends (ones that can anticipate your every need!) than your usual hotel experience.
We personally had the chance recently to the Quincy hospitality and wow! What a stay, full of surprises and just good service, this could be our new Melbourne go-to hotel.
“We call it anticipatory hospitality,” explains Quincy Melbourne Hotel General Manager, Christian Price, of a bold new precedent set by the ‘Aussie metamorphosis’ of Far East Hospitality’s quirky-cool brand, out of Singapore.
“We want to know what makes our guests tick long before they walk through our doors, providing VVIP service minus the fuss or over-the-top fanfare,” said Christian, who wants guests to feel instantly at home. Welcomed ‘like close friends’.
“We know and celebrate each guest’s personality and individuality, we create little moments where they go ‘yep, that’s exactly what I wanted without having to ask!’.”
The 241-room boutique property is located on Flinders Lane, in the heart of the city, a close walk to everything that the city centre has to offer. The hotel raises the bar on accessible high-end luxe and provides a city option that stands out of the crowd.
Rooms at the Quincy are comfortably furnished with bright pops of colour that make the experience a little fun and a breakaway from the beige and neutral tones that dominate a large part of the hotel scene.
Surprise moments like arrival cocktails that supersede check-in (requiring a simple QR scan); a complimentary ‘pillow menus’ tailored to individual tastes; minibars stocked with kombucha, fresh coconut water and dried Queensland mango; in-room kids’ games or ‘adult’ cooking and cocktail classes (Quincy Sling, anyone?); and pop-up hallway tables laden with ‘help yourself’ cocktails or mocktails to brighten every day. Even ‘take home’ gourmet dog treats for guests’ ‘best friends’. It is the little touches that make a stay at the Quincy special.
The hotel has a very Melbourne feel, that city-cool edge that is hard to replicate in other cities. The rooftop bar, Q Bar, which shares a floor with a lap pool overlooking the city, is a city perfect escape, whether you are staying at the hotel or not, with the outdoor balcony being a highlight.
No Melbourne hotel would be complete without food options to rival the cities plentiful eateries. SingSong, a hawker-inspired grazing space, which flows through the Lobby to outdoor laneway dining and Salted Egg, the hotel’s South-East Asian inspired restaurant which spans the whole of Level 1 and is reason alone to visit the hotel.
Room service is also a highlight, Christian explains “at Quincy Melbourne you can have as much or as little interaction as you want – if you don’t want to pick up the phone and order room service, you can scan a QR code and order off the screen”. Elevated to ‘Tiffin service’, aka three-course degustation dining, by the Salted Egg, delivered in a traditional three-tiered Tiffin box, finished off with a Quincy Sling.
In another surprise, Quincy Melbourne’s room keys double as ‘golden tickets’ to the city’s on-trend hotspots or secret haunts – providing ‘surprise and delight’ perks like cocktails on the house, complimentary Uber codes or, for families, free access to local attractions.
“For every guest, we’ll always have three or four exclusive options tailored to experiences they love, with a focus on F&B, music, and the arts,” Christian said.
“All of our guests will also get exclusive gin tastings at Four Pillars distillery in the Yarra Valley – and, yes, of course, we can take care of organising a day trip. We want to make Quincy Melbourne a fun experience, where no two days – or stays – are ever the same. Like an entertainment complex with rooms attached!”
Boldly colour-blocked and blessed with floor-to-ceiling views, the hotel’s rooms go by the names Celestial (standard rooms), Caledonian (deluxe rooms) and Hosier (club rooms and suites
Proving walls really do talk, each style tells the story of a famous Melbourne laneway. Celestial rooms pay homage to the arrival of Melbourne’s first Asian immigrants in the mid-19th century; Caledonian rooms revel in colourful music heritage (including birth of St Jerome’s Laneway festival); while Hosier rooms need little introduction, named after Melbourne’s most Insta-worthy laneway, Hosier Lane.
Q-Tip: Rooms from Level 10 up, are blessed with unobstructed views to the Yarra River, MCG and Port Phillip Bay.
Address: 509 Flinders Lane, Melbourne VIC 3000
Website & bookings: quincymelbourne.com