If you have attention to detail, a dedication to high standards, and you’re happy to do your work on your feet, then there are plenty of opportunities in the commercial cleaning space that you might want to explore. However, to stand out in that field isn’t always easy, as there is stiff competition. Here, we’re going to look at what you need to bring to the table to make sure that business owners and office managers choose you.
A dedication to customer service
If you go into the cleaning business thinking that it’s all about how effective you are at cleaning the spaces and nothing else, then you’re going to be in for a rude awakening. Commercial cleaning is a service industry. Your ability to work to the convenience of your clients is a huge factor in how likely they are to keep hiring you. Making sure that you’re easy to get in contact with, flexible to client schedules where possible, and courteous in all respects, even when you’re chasing down payments, is going to make a major difference. Commercial customers tend to take professionalism and courtesy very seriously, so make sure that you’re in the right mindset when you’re dealing with them.
Of course, despite that, at the end of the day, if you’re not able to offer the level of cleaning that the client is looking for, then they’re not likely to keep coming back to you. As such, you should get to know the materials that you’re likely to work with or find the niches that you want to provide. For instance, some commercial cleaners make a lot of money by focusing specifically on cleaning glass to the highest standards. Otherwise, using commercial-level equipment such as the imop and paying attention to detail to be able to see when something is truly spotless is a necessity. If the client has to point out that you’ve missed something or not cleaned deep enough, then you might need to upgrade.
Ensure that your standards are consistent
Good equipment and the right choice of cleaning products are going to help, but they are not the most important thing when it comes to making sure that you can always provide the same high level of service. For that, you need to have the right training and onboarding procedures in place for any staff that you hire. While your workers are going to bring different qualities with them, you want to ensure that they’re able to meet at least a certain standard of cleanliness to continue working with you, and provide commercial cleaning training lessons for them, especially in the correct use of equipment and products, is vital.
With the tips above, you should be able to ensure that you’re able to provide both the standards of cleanliness and service that help you find your place in the market. All it requires is that you’re able to keep it up. Making those standards a consistent part of your business is key.
If you have attention to detail, a dedication to high standards, and you’re happy to do your work on your feet, then there are plenty of opportunities in the commercial cleaning space that you might want to explore. However, to stand out in that field isn’t always easy, as there is stiff competition. Here, we’re going to look at what you need to bring to the table to make sure that business owners and office managers choose you.
A dedication to customer service
If you go into the cleaning business thinking that it’s all about how effective you are at cleaning the spaces and nothing else, then you’re going to be in for a rude awakening. Commercial cleaning is a service industry. Your ability to work to the convenience of your clients is a huge factor in how likely they are to keep hiring you. Making sure that you’re easy to get in contact with, flexible to client schedules where possible, and courteous in all respects, even when you’re chasing down payments, is going to make a major difference. Commercial customers tend to take professionalism and courtesy very seriously, so make sure that you’re in the right mindset when you’re dealing with them.
Use the technologies that get the job done
Of course, despite that, at the end of the day, if you’re not able to offer the level of cleaning that the client is looking for, then they’re not likely to keep coming back to you. As such, you should get to know the materials that you’re likely to work with or find the niches that you want to provide. For instance, some commercial cleaners make a lot of money by focusing specifically on cleaning glass to the highest standards. Otherwise, using commercial-level equipment such as the imop and paying attention to detail to be able to see when something is truly spotless is a necessity. If the client has to point out that you’ve missed something or not cleaned deep enough, then you might need to upgrade.
Ensure that your standards are consistent
Good equipment and the right choice of cleaning products are going to help, but they are not the most important thing when it comes to making sure that you can always provide the same high level of service. For that, you need to have the right training and onboarding procedures in place for any staff that you hire. While your workers are going to bring different qualities with them, you want to ensure that they’re able to meet at least a certain standard of cleanliness to continue working with you, and provide commercial cleaning training lessons for them, especially in the correct use of equipment and products, is vital.
With the tips above, you should be able to ensure that you’re able to provide both the standards of cleanliness and service that help you find your place in the market. All it requires is that you’re able to keep it up. Making those standards a consistent part of your business is key.
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